Can I do a drop-in tour?
*Drop in tours are encouraged!
Are there extra charges for anything?
*Rent is all inclusive with the exception of a phone.
May I attend care-planning meetings with the staff?
*YES, be a part of the care plan.
Is a cork board or whiteboard provided for posting calendars, reminders and pictures?
*We will have a calendar available in the activity room (or they can have their own).
Are bedding and towels provided?
*Families provide the bedding and towels.
Is the laundering of linen included?
*Yes, we do all laundry, including bedding.
Is the laundering of personal clothing included?
*Yes, we do all laundry for your loved one.
Should we label everything with his name?
*Yes! Label all clothes.
Can we paint or decorate their room if it is easily removed?
*Yes, feel free to decorate and paint so it feels familiar.
Does she have a closet for clothes and storage for decor items?
*There is a closet, but when deciding what to bring, less is best.
Does someone help clean his room?
*There will be a housekeeper that will clean one time a week or as needed.
Do they provide a wall clock, TV or any personal care products?
*All furnishings come from home, to make it feel like home.
Does my loved one’s room have cable, and is it included in the monthly cost?
*Yes, basic cable is included in the rent.
Is there public and/or secure WiFi access available?
*Yes, we will have WiFi available for residents and family.
Are there computers or tablets she can use? Are they monitored so my loved one won’t get scammed? Do you have a printer?
*We will have tablets that can be used, and we have the team to help. We have software on our provided electronics to prevent viruses and hacking.
Do you provide a television?
*You can bring your TV from home if you like.
Do you have a list of referrals/reviews?
*We are happy to share our list of referrals/reviews and help with resources.
HEALTH AND SAFETY
What if he refuses to eat, what do you do?
*There are many reasons someone may not want to eat--type of food, smell, temperature, dining room is too crowded, etc. He may no longer know how to use utensils, so he needs finger foods. Some strategies we would use include playing his favorite music 20 minutes before eating, giving him a lemon drop (gets saliva going), making sure he can see food--contrast colors: if he loves mashed potatoes, we put them on a colored plate. We never force or argue, but set a mood for positive interaction. He may need a hand over hand help.
Can you bring a small refrigerator?
*The kitchenette in the apartment has a small refrigerator.
Can we use their previous therapists or doctors?
*They have the choice for their physician and therapists. We will have Bluestone Physicians come to the community.
If he becomes bedridden, will he have to move?
*Our license allows us to keep him with us even when he is bedridden and needs a hoyer lift. Hospice is also available.
Can they have a safe in their apartment?
*Yes they can have a safe. Families are encouraged to not bring anything valuable, however.
Do you document everything so she can check if something appears missing or is stolen?
*We do have a move in checklist, and we encourage renters insurance.
What are the protections to keep my parent from being abused? Or things being stolen?
*We are mandated reporters. The policies for abuse are a part of the team's onboarding. Often with dementia things get thrown away or “lost”.
Are there emergency pulls throughout the room?
*Emergency pulls are by the bed and in the bathroom.
Can they lock their door? (So only staff can enter?)
*Yes, they can lock their doors. We have the master key.
Does each room have its own thermostat?
*Each apartment has its own thermostat.
Do you have resources that can help us?
*We are happy to share our list of resources.
At Rivers of Life, we strive to create a strong sense of community while providing for the day-to-day needs of the people we serve. We have a high staff-to-resident ratio with trained staff members available on-site at all times. In addition, our entire program is managed by a dedicated nurse to ensure the highest possible standard of care. The members of our leadership team are certified dementia educators and have over 40 years of collective experience.